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Replacement Policy
- Submit Replacement Requisition Form
- Receive email from Nature In A Box
- Return item via express shipping within 2 business days if the requisition is approved
- Log in to check replacement status
- We will replace if the item sent is not tally with order invoice, or the item is defective.
- Buyer has to fill up the Replacement Requisition Form within 7 days upon receipt of parcel and decision will be made and sent to buyer via email.
- If the replacement requisition is approved, buyer has to return the wrong/ defective item by express shipping/ courier within 3 business days.
- We will bear the postage of item returned in the form of voucher, and postage for replacement item will be exempted.
- The return postage is fixed at the rate as follows:
- Same item will be replaced for defective item. If the item is out of stock, buyer could request for replacement by other lower/ equivalent/ higher selling price items where shortage amount will be refunded in voucher form and/ or excess amount has to be topped up by buyer.
- If the replacement item is out of stock and buyer would prefer a refund, we will refund the product price in voucher form only. Postage is not eligible for refund.
- Item cannot be replaced/ exchanged if:
- It is received more than 7 days
- It is not in its original condition, tag and packaging
- It has slight discolouration or scratches on the packaging
- It is ordered wrongly
- It is damaged during shipment
- If parcel is lost during shipment, we will report to the shipping company. Compensation is subject to shipping company’s decision.
- Nature in a box reserves the right to change our return policies and/ or reject any exchange request for any reason without prior notice. Should there be any dispute, Nature In A Box’s decision will be final.
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